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Introduction: The emergency room aims to achieve fast and precise service to avoid death. Work motivation affects performance according to SPO including therapeutic communication. Low motivation is seen from lack of responsibility, apathy, hesitation to make decisions and lack of enthusiasm. The problem faced by patients is poor nurse communication. Therapeutic communication in the emergency room is rarely applied because it focuses on action. The purpose of the study was to determine the relationship between work motivation and the application of therapeutic communication of nurses in the Emergency Room of PHC Surabaya Hospital. Methods: Correlation research design with a cross sectional approach. The population was 46 nurses. The sampling technique used stratified random sampling. The sample was 17 emergency room nurses and 24 ICU nurses. Work motivation variables using the Work Extrinsic Intrinsic Motivation Scale questionnaire and therapeutic communication variables using questionnaires that have been tested for validity and reliability. Research analysis using the Spearment Rho Test. Results: The results showed that the majority of nurses had high work motivation as many as 32 people (78.0%) and the application of therapeutic communication was good as many as 39 people (78.0%). The results showed that there was a moderate relationship between work motivation and the application of therapeutic communication with a value of r = 0.427 with a value of p = 0.001. Conclusions and Recommendations: Work motivation has a relationship with the application of therapeutic communication of nurses in the emergency room. Hospital agencies must continue to monitor work motivation and the application of therapeutic communication of nurses to patients.
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Copyright (c) 2025 Merina Widyastuti, Dwi Intan Zafirowati, Sri Anik Rustini (Author)
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